February 2006
NOTICE OF CHANGES TO TERMS AND
CONDITIONS OF SERVICE AND TRANSFER
OF SERVICE
NO ACTION IS REQUIRED ON YOUR PART
The VarTec Companies are hereby providing you
with notice of changes to certain sections of the
terms and conditions for the services provided to
your household and/or place of business. If you
would like to review a copy of the complete
Terms and Conditions document associated with
your service(s), you may find this information on
one of the applicable websites cited herein, or
contact us at the applicable customer service
toll-free number provided within. The applicable
notice provisions of the respective terms of use for
various products and services provided by the VarTec
Companies are hereby amended to reflect the
following new address for how to give notice to us:
Address: P.O. Box 650582, Dallas,TX 75265-0582.
The Terms and Conditions associated with VarTec
Telecom, Excel Telecommunications and VarTec
Solutions are each further amended in the following
respects: (a) removal throughout of the abbreviation
“Inc.” associated with the word “VarTec Telecom” or
“Excel Telecommunications” or “VarTec Solutions”,
as applicable; (b) removal throughout of the reference
to “Telephone Express”, where applicable; (c) change
of the inspection location of the public reference
document to the corporate headquarters location
in Dallas, Dallas County,Texas; (d) change of address
for providing notice of a dispute to P.O. Box 650582,
Dallas,TX 75265-0582; (e) to implement all necessary
format changes and other edits to give effect to the
changes set forth in this notice letter; and (f) to add
“Customers are responsible for notifying us of any
change of address within 45 days of the new
address, including zip code changes.” These changes
will take effect on or after May 22, 2006.
Your local and/or long distance services are currently
provided by one of the following companies in our
family of telecommunications companies: VarTec
Telecom, Inc., Excel Telecommunications, Inc., Clear
Choice Communications, and VarTec Solutions, Inc.
(a/k/a eMeritus Communications, Inc.) (collectively,
the “VarTec Companies”). Soon, Comtel Telcom
Assets LP (“the Company”) will be acquiring the
assets of the VarTec Companies, and after obtaining
the necessary regulatory approvals, your services
will be provided by the Company, which will continue
to do business under the names of the various
VarTec Companies.The purchase will occur on or
after May 22, 2006 (the “effective date”).You will
notice no differences on your bill.Your local telephone
number will not change, and you will not incur any
additional charges.The rates and terms and conditions
for the phone services provided as of the
effective date by the VarTec Companies will remain
unchanged, except as provided for above.
The Company is excited to continue to provide you
with the same dependable, affordable communications
services. On the effective date, the Company will
automatically become your service provider for any
services you currently receive from the VarTec
Companies, unless you select another provider before
April 21, 2006, and the Company will maintain all
customer account information, including payments, deposits,
or other customer details.There will be no service interruption
to customers during this process. Customers
remain responsible for charges incurred before and after
the effective date. If, in the future, there are any changes
to your rates or the terms and conditions of your service,
you will be notified of those changes in accordance with
the terms and conditions and any applicable state and
federal requirements. Until the effective date, the VarTec
Companies will continue to be responsible for addressing
all billing and customer service issues. After the effective
date, you should refer your questions to the Company at
the same customer service number that you currently use
for the VarTec Companies; this information is provided
within for your convenient reference.
Regarding your provider, customers always have the right
to select another provider if they desire to do so and
another provider is available, or customers may otherwise
disconnect their services, subject to the terms of their
contract(s) with the VarTec Companies, if any. Customers
who wish to select an alternative provider need to contact
that provider or their local telephone company and
additional charges may apply. If customers select an
alternative provider after April 21, 2006, the selection may
not be processed until after the effective date.There will
be no change to the provider of any service customers
receive from a carrier other than the VarTec Companies
as a result of the purchase. If customers have a preferred
carrier “freeze” on any of the services being transferred,
the freeze will be lifted before the transfer, if required. If
lifted, in order to reinstate a preferred carrier freeze,
customers must contact their local service provider after
the effective date.
The Company will post any additional news and
updates at www.vartec.com or you may call
(800) 543-1768 with questions regarding this
notice. Our toll-free customer service numbers
remain as follows:
Customer Service Numbers:
VarTec Telecom Local Customer Service:
(800) 708-7395
VarTec Telecom Long Distance Customer Service:
(800) 583-6767
Clear Choice Communications Customer Service:
(800) 668-4872
Excel Telecommunications Local Customer
Service: (877) 668-0808
Excel Telecommunications Long Distance Customer
Service: (800) 875-9235
VarTec Solutions Customer Service:
(800) 871-0999 or account manager
It has been a pleasure to provide you with quality
local and/or long distance services, and we emphasize
that you will be treated as a valued customer of
the Company.
Sincerely,
VarTec Telecom, Inc.
(d/b/a Clear Choice Communications)
Excel Telecommunications, Inc.
VarTec Solutions, Inc.
(a/k/a eMeritus Communications, Inc.)
Comtel Telcom Assets LP
Current rates, terms and conditions may be viewed by
visiting the applicable VarTec Company website:
www.vartec.com, www.excel.com, www.vartecsolutions.net